Long-term Care Provider Search

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What is the LTC Provider Search?

Finding long-term care for yourself or a family member is an important task. While nothing can replace visiting a facility or meeting with a provider in person, the Long-term Care (LTC) Provider Search can help you learn more about these providers and facilities.

The LTC Provider Search includes information about:

  • Nursing homes
  • Assisted living facilities
  • Intermediate care facilities for people with IDD
  • Daytime programs for adults
  • Home health, hospice and personal assistance services
  • Prescribed Pediatric Extended Care Centers


About the Provider Search

The LTC Provider Search includes information about 2 types of long-term care providers: residential and home or community-based.

Search results for residential providers, sometimes called facility-based providers, include information about inspections, as well as contact information and if they accept Medicaid or Medicare. The facilities are:

  • Assisted living facilities
  • Daytime programs for adults, also called Day Activity and Health Services
  • Nursing homes
  • Intermediate care facilities for people with IDD
  • Prescribed Pediatric Extended Care Centers

Home and community-based programs offer to help people remain in their communities and out of a nursing home, hospital or other institution. These programs are:

  • Home and Community Support Services Agencies, including home health, hospice and personal assistance services

Requesting Additional Information

Residential Facility Information

The following information can be requested by contacting HHSC via fax, email or mail:

  • Complaint information
  • Investigation reports
  • Ownership information

To submit your request, please include your name, address or other contact information and a clear description of the information you are requesting.

Email: RSLTCR.RecordsMgmt@hhsc.state.tx.us
Fax: 512-438-2738

Mail:
Texas Health and Human Services
LTC-R Open Records
Mail Code E-349
P.O. Box 149030
Austin, Texas 78714-9030

Home and Community-based Services Information

To submit your request, please include your name, address or other contact information and a clear description of the information you are requesting.

Email: openrecordsrequest@hhsc.state.tx.us
Fax: 512-424-6586

Mail:
Texas Health and Human Services
Open Records Coordinator
Mail Code 1070
4900 N. Lamar Blvd.
Austin, Texas 78751-2316

Information About the Data on LTC Search

For questions about the data published on the Long-term Care Provider Search website, email: ltcsearch@hhsc.state.tx.us.


How do I use the Provider Location Search?

  1. Enter the city, county or ZIP code where you want to receive services.
  2. Choose the type of service you are looking for from the drop down list, such as a nursing home or home health provider.
  3. A results page will give you a sortable list of the providers or facilities that fit the options you chose.

Note: You can search for only 1 type of provider or facility at a time. For example, you can't search for both nursing homes and assisted living facilities or home health and adult day programs at the same time.


How do I use the Provider Name Search?

  1. Enter at least 3 letters of the provider's name – and they don't have to be the first 3.
  2. If you know the provider type, such as assisted living center, select it from the drop down. If you don't choose a provider type, the results will include all providers with that name.
  3. The results will display in a table. You can click on a blue column header at the top of the table to sort your results by name, address, type, etc.

Some Background

This website provides access to survey and inspection information for facilities and providers listed in the Inspections section and are one of the following:

  • Licensed by the state and certified by the federal government — nursing homes, intermediate care facilities, and home health and hospice that are Medicare certified
  • Licensed by the state — assisted living facilities, day activity health and health services facilities, and nursing facilities that don't accept Medicare or Medicaid, and home health and hospice services that are not Medicare certified
  • Certified — Texas Home Living and Home and Community-based Services waiver programs
  • Contracted — Medically Dependent Children Program, Deaf Blind with Multiple Disabilities, and Community Living Assistance and Support Services waiver programs

When HHSC inspects certified facilities and providers, it is called a survey. During a survey, HHSC employees look to ensure that facilities and providers are meeting federal standards.

When HHSC inspects licensed and certified facilities and providers, it is called an inspection or a survey. During an inspection/survey, HHSC employees look to ensure that facilities and providers are meeting federal and state standards.

If a provider is both licensed and certified HHSC conducts surveys and inspections at the same time.

When HHSC review certified providers, it is called a certification review.

HHSC does not review contracted providers unless they are also, licensed or certified as another type of provider.

Assisted living facilities, which range from private residences to large apartment-like settings, provide food and shelter to 4 or more people who are not related to the owner. They also provide personal care services and/or administer medication. To find out if a facility is certified to care for people with Alzheimer's disease, please contact the facility.

Texas licenses assisted living facilities based on residents' physical and mental ability to evacuate in an emergency and whether they need someone to be with them at night.

  • A Type A facility may care for residents who are physically and mentally capable of evacuating the facility unassisted, do not require routine attendance at night and are capable of following directions in an emergency.
  • A Type B facility care for residents who may require help to evacuate, are incapable of following directions under emergency conditions, require staff attendance at night and require assistance transferring to and from a wheelchair.
  • A Type C facility is a 4-bed facility that meets minimum standards for enrollment with HHS as an adult foster care facility.

Provider Search Summary

The initial results page gives an overview of the facility that fits the criteria you selected. It can be sorted by provider name, city or ZIP code.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain and the maximum number of residents.

Inspections

HHSC inspects each facility every 2 years, on average, to ensure the facility is in compliance with regulations that protect resident health and safety. Inspections are based on compliance in 2 areas:

  • Health, which includes things such as appropriately supervising resident levels, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

The results page indicates the date of the last full inspection and the number of violations found. A statewide average is provided for comparison. This section also lists the specific violations for which the facility was cited and the date it was cited.

Right to Appeal

A facility cited for a violation has a right to appeal. If the appeal is successful, the violation is amended or removed from the facility's record.

Licensed day activity and health services facilities provide daytime services to people who live in the community as an alternative to living in a nursing home or other institution. This is sometimes called adult day services. Services, which usually are provided Monday through Friday, help meet participants' physical, mental, medical and social needs.

Provider Search Summary

The initial results page gives an overview of the facility that fits the criteria you selected. It can be sorted by provider name, city or ZIP code.

Individual Provider Pages

General

This tab includes information about who owns the facility, if the business is part of a chain, and the maximum number of people who can be served.

Inspections

HHSC inspects each facility every 2 years, on average, to ensure compliance with state regulations meant to protect participant health and safety. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from things such as smoke and fire.

The results page indicates the date of the last inspection and the number of violations found. A statewide average is provided for comparison. This section also lists the specific violations.

Some of the services licensed and certified home and community support services agencies (HCSSAs) provide to people who live in their home or community include:

  • Nursing
  • Therapies (physical, occupational, speech, respiratory, intravenous)
  • Social services

HCSSAs that are licensed only with the category of personal assistance services may provide personal attendant care, such as bathing, dressing or toileting, but they may not provide any skilled care such as therapies or nursing services.

HCSSAs also can provide hospice services for people who are nearing the end of their life. Hospice can be provided in someone's home or in a hospice facility.

If a HCSSA is Medicare certified, it means the agency meets federal health and safety requirements.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city or ZIP code.

Individual Provider Pages

General

This includes information about who owns the agency, the types of services it provides, how many people it was serving when it renewed its license and if it accepts Medicare.

Surveys

HHSC surveys each provider every 3 years, on average, to make sure it is in compliance with state and federal regulations that protect the health and safety of the people in their care. Surveys are based on compliance in 2 areas:

  • Health, which includes things such as following the client's care plan, failure to conduct employee background checks, management, and other items that could affect health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire. (This applies to hospice services provided in a facility not hospice or home health services provided in someone's home.)
Right to Appeal

A provider cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the provider's record.

Home Health Compare

Home Health Compare is a federal website that has information about the quality of care provided by "Medicare-certified" home health agencies throughout the nation. The information on Home Health Compare:

  • Helps you learn how well home health agencies care for their patients.
  • Shows you how often each agency used best practices when caring for its patients and whether patients improved in certain important areas of care.
  • Shows you what other patients said about their recent home health care experience.

ICFs/IID range from homes where a few people live together to state supported living facilities where many people reside.

People who live in ICFs/IID get help with things such as:

  • Active treatment to help them be as independent as possible
  • Taking medicine
  • Dressing, cooking or bathing

Texas also has 13 state supported living centers managed by HHSC that specialize in 24-hour care of people who have IDD.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain, the maximum number of residents, and if it accepts Medicaid.

Inspections/Surveys

HHSC inspects/surveys each ICF/IID and living center about once a year to ensure resident health and safety. Inspections/surveys are based on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

The results show when the facility was last inspected/surveyed. If a facility has a deficiency, the results explain the deficiency as well as the date cited and corrected.

Right to Appeal

A facility cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the facility's record.

Nursing homes are the highest level of care most people will receive outside of a hospital. In addition to a high level of medical care, residents get help getting into and out of bed as well as help with feeding, bathing and dressing and performing other activities.

While most nursing homes in Texas accept both Medicare and Medicaid as payment, some choose to accept neither. These are often called private pay nursing homes.

Provider Search Summary

The results page gives an overview of the nursing homes that fit the criteria you selected. It can be sorted by city or by ZIP code.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain, the maximum number of residents, and if it accepts Medicare or Medicaid.

Inspections/Surveys

HHSC inspects/surveys each nursing home about once a year to ensure resident health and safety. Inspections/surveys are based on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

The results show when the facility was last inspected/surveyed. If a facility has a deficiency, the results explain the deficiency as well as the date cited and corrected.

Right to Appeal

A facility cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the facility's record.

Nursing Home Compare

Nursing Home Compare is a federal website that includes quality of care and other information on nursing homes that are Medicare- or Medicaid-certified.

Hospital-based nursing homes are what they sound like — a nursing home located in a hospital. They provide care for people who have been discharged from a hospital but who are unable to return home right away. This is sometimes called skilled nursing or rehab.

Please note that this type of facility does not take general admissions. Patients must be specially admitted to it.

Provider Search Summary

The results page gives an overview of the nursing homes that fit the criteria you selected. It can be sorted by facility name, city, or ZIP code.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain, the maximum number of residents, and if it accepts Medicare or Medicaid.

Right to Appeal

A facility cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the facility's record.

Nursing Home Compare

Nursing Home Compare is a federal website that includes quality of care and other information on nursing homes that are Medicare- or Medicaid-certified.

As of Jan. 1, 2015, providers are able to obtain a license to operate a prescribed pediatric extended care center (PPECC) in Texas. A prescribed pediatric extended care center functions as a non-residential facility operated for profit or on a nonprofit basis that provides physician prescribed basic services to seven or more medically- dependent or technologically-dependent minors age 21 or under. The maximum capacity for a prescribed pediatric extended care center may not exceed 60 minors. A minor can receive up to 12 hours of basic services per day including:

  • Medical
  • Nursing
  • Psychosocial
  • Therapeutic
  • Developmental

Provider Search Summary

The results page gives an overview of the centers that fit the criteria you selected. It can be sorted by facility name, city, or ZIP code.

General

This tab includes information about who owns the facility, if the business is part of a chain, and the maximum number of people who can be served.

Inspections

HHSC inspects each facility every 2 years, on average, to ensure compliance with state regulations meant to protect participant health and safety. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from things such as smoke and fire.

The results page indicates the date of the last inspection and the number of violations found. A statewide average is provided for comparison. This section also lists the specific violations.

 

Need Long-term Care Services?

Visit Your Texas Benefits or call 1-855-937-2372 to find long-term care services in a specific area.

Note: The LTC Provider Search does not reflect recommendations of any specific provider by Texas Health and Human Services. It is simply a tool that you can use to help you make a selection. Because the LTC Provider Search shows information from a limited time period, and is updated only once each month, it may not include some events that are either older or more recent.

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