Long-term Care Provider Search

Español

What is the LTC Provider Search?

Finding long-term care for yourself or a family member is an important task. While nothing can replace visiting a facility or meeting with a provider in person, the Long-term Care (LTC) Provider Search can help you learn more about these providers and facilities.

The LTC Provider Search includes information about:

  • Nursing homes
  • Assisted living facilities
  • Intermediate care facilities for people with IDD
  • Daytime programs for adults
  • Home health, hospice and personal assistance services
  • Community-based Medicaid waiver programs


About the Provider Search

The LTC Provider Search includes information about 2 types of long-term care providers: residential and home or community-based. This website was previously called the Quality Reporting System.

Search results for residential providers, sometimes called facility-based providers, include information about complaints, investigations and inspections, as well as contact information and if they accept Medicaid or Medicare. The facilities are:

  • Assisted living facilities
  • Daytime programs for adults, also called Day Activity and Health Services
  • Nursing homes
  • Intermediate care facilities for people with IDD

Home and community-based programs offer to help people remain in their communities and out of a nursing home, hospital or other institution. These programs are:

  • Home and Community Support Services Agencies, including home health, hospice and personal assistance services
  • Community Living Assistance and Support Services
  • Deaf Blind with Multiple Disabilities
  • Home and Community-based Services
  • Medically Dependent Children Program
  • Texas Home Living

More information on how to understand the results for these providers and facilities can be found in "What do the Results Mean?"


How do I use the Provider Location Search?

  1. Enter the city, county or ZIP code where you want to receive services.
  2. Choose the type of service you are looking for from the drop down list, such as a nursing home or home health provider.
  3. A results page will give you a sortable list of the providers or facilities that fit the options you chose.

Note: You can search for only 1 type of provider or facility at a time. For example, you can't search for both nursing homes and assisted living facilities or home health and adult day programs at the same time.


How do I use the Provider Name Search?

  1. Enter at least 3 letters of the provider's name – and they don't have to be the first 3.
  2. If you know the provider type, such as assisted living center, select it from the drop down. If you don't choose a provider type, the results will include all providers with that name.
  3. The results will display in a table. You can click on a blue column header at the top of the table to sort your results by name, address, type, etc.

What Do the Results Mean?

Ratings can be helpful in choosing the right facility or provider for you or your loved one. But in order for them to be useful, you need to understand what you are reading. Click on the links below the type of facility or provider you are interested in to understand what the ratings mean.

Some Background

Facilities and providers listed in the LTC Provider Search are one of the following:

  • Licensed by the state and certified by the federal government — nursing homes, intermediate care facilities, and home health and hospice that are Medicare certified
  • Licensed by the state — assisted living facilities, day activity health and health services facilities, and nursing facilities that don't accept Medicare or Medicaid, and home health and hospice services that are not Medicare certified
  • Certified — Texas Home Living and Home and Community-based Services waiver programs
  • Contracted — Medically Dependent Children Program, Deaf Blind with Multiple Disabilities, and Community Living Assistance and Support Services waiver programs

When HHSC reviews certified facilities and providers, it is called a survey. During a survey, HHSC employees look to ensure that facilities and providers are meeting federal standards.

When HHSC reviews licensed and certified facilities and providers, it is called an inspection or a survey. During an inspection/survey, HHSC employees look to ensure that facilities and providers are meeting federal and state standards.

If a provider is both licensed and certified HHSC conducts surveys and inspections at the same time.

When HHSC review certified providers, it is called a certification review.

HHSC does not review contracted providers unless they are also, licensed or certified as another type of provider.

Licensed day activity and health services facilities provide daytime services to people who live in the community as an alternative to living in a nursing home or other institution. This is sometimes called adult day services. Services, which usually are provided Monday through Friday, help meet participants' physical, mental, medical and social needs.

Provider Search Summary

The initial results page gives an overview of the facility that fits the criteria you selected. It can be sorted by provider name, city or ZIP code.

Individual Provider Pages

General

This tab includes information about who owns the facility, if the business is part of a chain, and the maximum number of people who can be served.

Complaints & Investigations

HHSC investigates all complaints about participant health and safety that are reported by people in the program, family members, employees or others. The speed with which complaint allegations are investigated is based on the risk to participant health and safety. Remember that not all complaints violate state and/or federal regulations and HHSC investigates only those that do.

Complaints

The results show the number of complaints for the last 3 years; a statewide average is provided for comparison. If you want information on complaints older than 3 years, please send a request to ltcsearch@hhsc.state.tx.us.

Investigations

This tab shows the number of substantiated complaints and incidents that HHSC investigated in the last 12 months, along with the state average for the same time period.

The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.
Inspections

HHSC inspects each facility every 2 years, on average, to ensure compliance with state regulations meant to protect participant health and safety. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from things such as smoke and fire.

The results page indicates the date of the last inspection and the number of violations found. A statewide average is provided for comparison. This section also lists the specific violations.

History

This tab shows recent changes in ownership structure, if any.

Assisted living facilities, which range from private residences to large apartment-like settings, provide food and shelter to 4 or more people who are not related to the owner. They also provide personal care services and/or administer medication. To find out if a facility is certified to care for people with Alzheimer's disease, please contact the facility.

Texas licenses assisted living facilities based on residents' physical and mental ability to evacuate in an emergency and whether they need someone to be with them at night.

  • A Type A facility may care for residents who are physically and mentally capable of evacuating the facility unassisted, do not require routine attendance at night and are capable of following directions in an emergency.
  • A Type B facility care for residents who may require help to evacuate, are incapable of following directions under emergency conditions, require staff attendance at night and require assistance transferring to and from a wheelchair.
  • A Type C facility is a 4-bed facility that meets minimum standards for enrollment with HHS as an adult foster care facility.

Provider Search Summary

The initial results page gives an overview of the facility that fits the criteria you selected. It can be sorted by provider name, city or ZIP code.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain and the maximum number of residents.

Complaints & Investigations

HHSC investigates all complaints about resident health and safety that are reported by residents, family members, employees or others. The speed with which complaint allegations are investigated is based on the risk to resident health and safety. Remember that not all complaints violate state and/or federal regulations and HHSC investigates only those that do.

Complaints

This tab outlines the number of complaints for the last 3 years; a statewide average is provided for comparison. If you want information on complaints older than 3 years, please send a request to ltcsearch@hhsc.state.tx.us.

Investigations

This tab shows the number of violations cited during the last 12 months along with the nature of the violation and the date cited. If there were no complaint investigations during that time, that will be stated.

The search tool reports on compliance in 2 areas:

  • Health, which includes things such as appropriately supervising resident levels, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.
Inspections

HHSC inspects each facility every 2 years, on average, to ensure the facility is in compliance with regulations that protect resident health and safety. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as appropriately supervising resident levels, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

The results page indicates the date of the last full inspection and the number of violations found. A statewide average is provided for comparison. This section also lists the specific violations for which the facility was cited and the date it was cited.

Right to Appeal

A facility cited for a violation has a right to appeal. If the appeal is successful, the violation is amended or removed from the facility's record. Therefore, the investigation rating may improve as the result of such a reversal.

History

This tab shows recent changes in ownership, if any.

This program provides home and community-based services to people of any age who have a related condition as an alternative to placement in an intermediate care facility. A related condition is a disability, other than an intellectual disability, that is acquired before age 22 and affects functioning in daily life.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city, ZIP code or phone number.

In some cases, the information provided for these types of providers is limited to the provider's name, city where the organization is headquartered, ZIP code, phone, and if they are a Financial Management Services Agency (FMSA) that supports people who manage their own services.

Provider names that are hyperlinked are licensed or certified; more information is available about them by clicking on the link.

If you choose to search by city, the results will be grouped by the county or counties in which that city is located. For example, a search for Austin will return results in Hays, Travis and Williamson counties.

This program provides home and community-based services for people who are deaf blind and have another disability as an alternative to living in an institution. Services focus on increasing opportunities for people to communicate and interact with their environment.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city, ZIP code, or phone number.

In some cases, the information provided for these types of providers is limited to the provider's name, city where the organization is headquartered, ZIP code, phone, and if they are a Financial Management Services Agency (FMSA) that supports people who manage their own services.

Provider names that are hyperlinked are licensed or certified; more information is available about them by clicking on the link.

If you choose to search by city, the results will be grouped by the county or counties in which that city is located. For example, a search for Austin will return results in Hays, Travis and Williamson counties.

Some of the services licensed and certified home and community support services agencies (HCSSAs) provide to people who live in their home or community include:

  • Nursing
  • Therapies (physical, occupational, speech, respiratory, intravenous)
  • Social services

HCSSAs that are licensed only with the category of personal assistance services may provide personal attendant care, such as bathing, dressing or toileting, but they may not provide any skilled care such as therapies or nursing services.

HCSSAs also can provide hospice services for people who are nearing the end of their life. Hospice can be provided in someone's home or in a hospice facility.

If a HCSSA is Medicare certified, it means the agency meets federal health and safety requirements.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city or ZIP code.

Individual Provider Pages

General

This includes information about who owns the agency, the types of services it provides, how many people it was serving when it renewed its license and if it accepts Medicare.

Complaints & Investigations

HHSC investigates all complaints about health and safety that are reported by people getting services, family members, employees or others. The speed with which complaint allegations are investigated is based on the risk to client health and safety. Remember that not all complaints violate state and/or federal regulations and HHSC investigates only those that do.

Complaints

The results show the number of complaints for the last 3 years; a statewide average is provided for comparison. If you want information on complaints older than 3 years, please send a request to ltcsearch@hhsc.state.tx.us.

Investigations

These results show the number of federal deficiencies and state violations cited while HHSC was investigating complaints and incidents during the past 12 months; a statewide average is provided for comparison.

The search tool reports on compliance in 2 areas:

  • Health, which includes things such as following the client's care plan; failure to conduct employee background checks; management; and other items that could affect health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire. (This applies to only hospice services provided in an in-patient hospice facility not hospice or home health services provided in someone's home.)

This section also lists the specific violations for which the facility was cited.

Surveys

HHSC surveys each provider every 3 years, on average, to make sure it is in compliance with state and federal regulations that protect the health and safety of the people in their care. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as following the client's care plan, failure to conduct employee background checks, management, and other items that could affect health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire. (This applies to hospice services provided in a facility not hospice or home health services provided in someone's home.)

The results page indicates the date of the last survey and the number of state and federal deficiencies cited. A statewide average is provided for comparison. This section also lists the specific violations/citations for which the facility was cited.

If a survey has not been conducted in at least 3 years, no information is posted.

Right to Appeal

A provider cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the provider's record. Therefore, the investigation rating may improve as the result of such a reversal.

Home Health Compare

Home Health Compare is a federal website that has information about the quality of care provided by "Medicare-certified" home health agencies throughout the nation. The information on Home Health Compare:

  • Helps you learn how well home health agencies care for their patients.
  • Shows you how often each agency used best practices when caring for its patients and whether patients improved in certain important areas of care.
  • Shows you what other patients said about their recent home health care experience.

This program provides home and community-based services for people of all ages diagnosed with an intellectual disability who are living with their family, in their own home, or in other community settings, such as a small group home.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city, ZIP code, phone number, census or number of deficient principles.

The initial results page includes not only the provider's name, city in which it has its headquarters, ZIP code and phone number, it also shows how many people the provider currently serves (county census) as well has how many certification principles were cited during the last HHSC inspection.

If you choose to search by city, the results will be grouped by the counties in which that city is located. For example, a search for Austin will return results in Hays, Travis and Williamson counties.

Individual Provider Pages

General
Ownership Information

This shows who the contracted entity is and if it is a nonprofit or for-profit organization.

Services

This shows the particular services available through this provider.

Certification Requirements

HHSC reviews certification requirements for each provider at least annually. Certification principles are the minimum level of compliance that providers must adhere to to be a service provider.

The results show when the last certification review was conducted and the certification principles surveyed along with a comparison of how many principles this provider was deficient in compared to the state average. This section also lists the principles of non-compliance and the date of the citation.

If the provider has no violations, the results only show that there is no certification review data for this provider.

Right to Appeal

A provider cited for non-compliance has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the provider's record. Therefore, the investigation rating may improve as the result of such a reversal.

ICFs/IID range from homes where a few people live together to state supported living facilities where many people reside.

People who live in ICFs/IID get help with things such as:

  • Active treatment to help them be as independent as possible
  • Taking medicine
  • Dressing, cooking or bathing

Texas also has 13 state supported living centers managed by HHSC that specialize in 24-hour care of people who have IDD.

Note: Community ICFs/IID are listed as "private" in the drop-down menu. Their results are displayed separately from state supported living centers.

Provider Search Summary

Annual Inspection/Survey and Complaint Investigation Star Ratings

Annual inspection/survey and complaint investigations scores are displayed using a star rating scale whereby 1 star is least favorable and 4 stars are most favorable. There also can be an "NR" which means no rating is available.

What the Stars Mean
  • 4 stars — This facility is in substantial compliance with no health or Life Safety Code deficiencies cited. Recommendation is to recertify.
  • 3 stars — The facility is in substantial compliance, but had health or Life Safety Code deficiencies cited. Recommendation is to recertify.
  • 2 stars — The facility is not in substantial compliance with one or more of the conditions of participation. Recommendation to terminate certification if the facility fails to achieve compliance within 90 days.
  • 1 stars — The facility is not in substantial compliance with one or more conditions of participation and an immediate jeopardy situation exists. Recommendation to terminate certification if the facility fails to correct an immediate jeopardy situation within 23 days.
  • NR — No rating is available.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain, the maximum number of residents, and if it accepts Medicaid.

Complaints & Investigations

HHSC investigates all complaints about resident health and safety that are reported by residents, family members, employees or others. The speed with which complaint allegations are investigated is based on the risk to resident health and safety. Remember that not all complaints violate state and/or federal regulations and HHSC investigates only those that do.

Complaints

The results show the number of complaints for the last 3 years; a statewide average is provided for comparison. If you want information on complaints older than 3 years, please send a request to ltcsearch@hhsc.state.tx.us.

Investigations

These results show the number of federal deficiencies and state violations cited while HHSC was investigating complaints and incidents during the past 12 months; a statewide average is provided for comparison.

The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management and other items that could affect health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

This section also lists the specific violations for which the facility was cited.

Inspections/Surveys

HHSC inspects/surveys each ICF/IID and living center about once a year to ensure resident health and safety. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

The score, which is shown with a star rating, is based on the results of the most recent inspection/survey. Please be aware that the facility may have improved or may have received additional deficiencies since its last inspection/survey. Therefore, you should consider how long it has been since a inspection/survey was conducted when looking at this score.

The results show when the facility was last inspected/surveyed. If a facility has a deficiency, the results explain the deficiency as well as the date cited and corrected. A statewide average is provided for comparison.

To provide the most accurate ratings possible, all ratings are recalculated each month. The number of deficiencies alone does not determine the compliance score; rather the score is based on what the deficiency is, level of non-compliance and how many residents if affects.

Right to Appeal

A facility cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the facility's record. Therefore, the investigation rating may improve as the result of such a reversal.

History

This page includes several types of history:

  • Provider history events, which shows changes in ownership.
  • 3 years of regulatory compliance, if available, that shows if the facility was in or out of compliance on inspections/surveys.
  • Deficiency history for the current and previous fiscal year is the most comprehensive information on this page. It shows the date the deficiency was found, when it was corrected, the [state/federal] rule violated along with the details of the deficiency, how many residents were affected, and the severity of the deficiency.

This program provides services to support families caring for children who are medically dependent and encourages the transition of children in nursing homes back to the community.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city, ZIP code, or phone number.

In some cases, the information provided for these types of providers is limited to the provider's name, city where the organization is headquartered, ZIP code and phone.

Provider names that are hyperlinked are licensed or certified; more information is available about them by clicking on the link.

If you choose to search by city, the results will be grouped by the county or counties in which that city is located. For example, a search for Austin will return results in Hays, Travis and Williamson counties.

Nursing homes are the highest level of care most people will receive outside of a hospital. In addition to a high level of medical care, residents get help getting into and out of bed as well as help with feeding, bathing and dressing and performing other activities.

While most nursing homes in Texas accept both Medicare and Medicaid as payment, some choose to accept neither. These are often called private pay nursing homes.

Provider Search Summary

The results page gives an overview of the nursing homes that fit the criteria you selected. It can be sorted by city or by ZIP code.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain, the maximum number of residents, and if it accepts Medicare or Medicaid.

Inspections/Surveys

HHSC inspects/surveys each nursing home about once a year to ensure resident health and safety. The search tool reports on compliance in 2 areas:

  • Health, which includes things such as medication errors, failure to conduct employee background checks, management of the facility and other items that could affect resident health.
  • Life Safety Code, which includes the facility's general construction and features designed to ensure safety from dangers such as smoke and fire.

The score, which is shown with a star rating, is based on the results of the most recent inspection/survey. Please be aware that the facility may have improved or may have received additional deficiencies since its last inspection/survey. Therefore, you should consider how long it has been since an inspection/survey was conducted when looking at this score.

The results show when the facility was last inspected/surveyed. If a facility has a deficiency, the results explain the deficiency as well as the date cited and corrected. A statewide average is provided for comparison.

To provide the most accurate ratings possible, all ratings are recalculated each month. The number of deficiencies alone does not determine the compliance score; rather the score is based what the deficiency is, how bad it is and how many residents if affects.

Complaints & Investigations

HHSC investigates all complaints about resident health and safety that are reported by residents, family members, employees or others. The speed with which complaint allegations are investigated is based on the risk to resident health and safety. Remember that not all complaints violate state and/or federal regulations and HHSC investigates only those that do.

Complaints

The results show the number of complaints for the last 3 years; a statewide average is provided for comparison.

If you want information on complaints older than 3 years, please send a request to ltcsearch@hhsc.state.tx.us.

Investigations

Confirmed complaints that violate state or federal regulations are cited by HHSC as a deficiency. The investigations score is based on what the deficiency is, level of non-compliance and how many residents if affects.

If a facility has a deficiency, the results explain the deficiency as well as the date cited and corrected. It shows only complaints during the last 6 months.

Right to Appeal

A facility cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the facility's record. Therefore, the rating may improve as the result of such a reversal.

Nursing Home Compare

Nursing Home Compare is a federal website that includes quality of care and other information on nursing homes that are Medicare- or Medicaid-certified.

The federal site includes:

  • 5-star quality ratings of overall and individual star performance on health inspections, quality measures, and hours of care provided per resident by staff performing nursing care tasks.
  • Health and fire-safety inspections with detailed and summary information about deficiencies found during the 3 most recent comprehensive inspections (conducted annually) and the last 3 years of complaint investigations.
  • Nursing home staffing information about the number of registered nurses, licensed practical or vocational nurses, physical therapists and nursing assistants in each nursing home.
  • A set of quality measures that describe the quality of care in nursing homes including percentage of residents with pressure sore, percentage of residents with urinary incontinence and more.
  • Penalties against a nursing home.
History

This page includes several types of history:

  • Provider history events, which shows changes in ownership.
  • 3 years of regulatory compliance, if available, that shows if the facility was in or out of compliance on inspections.
  • Deficiency history for the current and previous fiscal year is the most comprehensive information on this page. It shows the date the deficiency was found, when it was corrected, the [state/federal] rule violated along with the details of the deficiency, how many residents were affected and the severity of the deficiency.

Hospital-based nursing homes are what they sound like — a nursing home located in a hospital. They provide care for people who have been discharged from a hospital but who are unable to return home right away. This is sometimes called skilled nursing or rehab.

Please note that this type of facility does not take general admissions. Patients must be specially admitted to it.

Provider Search Summary

The results page gives an overview of the nursing homes that fit the criteria you selected. It can be sorted by facility name, city, or ZIP code.

Individual Facility Pages

General

This includes information about who owns the facility, if it is part of a chain, the maximum number of residents, and if it accepts Medicare or Medicaid.

Complaints & Investigations

HHSC investigates all complaints about resident health and safety that are reported by residents, family members, employees or others. The speed with which complaint allegations are investigated is based on the risk to resident health and safety. Remember that not all complaints violate state and/or federal regulations and HHSC investigates only those that do.

Complaints

The results show the number of complaints for the last 3 years; a statewide average is provided for comparison.

If you want information on complaints older than 3 years, please send a request to ltcsearch@hhsc.state.tx.us.

Investigations

Confirmed complaints that violate state or federal regulations are cited by HHSC as a deficiency. The investigations score is based on what the deficiency is, level of non-compliance and how many residents if affects.

If a facility has a deficiency, the results explain the deficiency as well as the date cited and corrected. It shows only complaints during the last 6 months.

Right to Appeal

A facility cited for a deficiency has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the facility's record. Therefore, the rating may improve as the result of such a reversal.

Nursing Home Compare

Nursing Home Compare is a federal website that includes quality of care and other information on nursing homes that are Medicare- or Medicaid-certified. The star ratings provided on this site are not the same as those provided on the LTC Provider Search.

The federal site includes:

  • 5-star quality ratings of overall and individual star performance on health inspections, quality measures, and hours of care provided per resident by staff performing nursing care tasks.
  • Health and fire-safety inspections with detailed and summary information about deficiencies found during the 3 most recent comprehensive inspections (conducted annually) and the last 3 years of complaint investigations.
  • Nursing home staffing information about the number of registered nurses, licensed practical or vocational nurses, physical therapists and nursing assistants in each nursing home.
  • A set of quality measures that describe the quality of care in nursing homes including percentage of residents with pressure sore, percentage of residents with urinary incontinence and more.
  • Penalties against a nursing home.
History

This page includes several types of history:

  • Provider history events, which shows changes in ownership.
  • 3 years of regulatory compliance, if available, that shows if the facility was in or out of compliance on inspections.
  • Deficiency history for the current and previous fiscal year is the most comprehensive information on this page. It shows the date the deficiency was found, when it was corrected, the [state/federal] rule violated along with the details of the deficiency, how many residents were affected and the severity of the deficiency.

This program provides selected essential services and supports to people with an intellectual disability or a related condition who live in their own home or their family's home. A related condition is a disability, other than an intellectual disability, that is acquired before age 22 and affects functioning in daily life.

Provider Search Summary

The initial results page gives an overview of the provider that fits the criteria you selected. It can be sorted by provider name, city, ZIP code, census or deficiencies.

The initial results page includes not only the provider's name, city in which it has its headquarters, ZIP code and phone number, it also shows the maximum number of people it can serve (contract census) and how many it currently serves (county census) as well has how many deficiencies were found during routine inspections (sometimes called surveys).

If you choose to search by city, the results will be grouped by the counties in which that city is located. For example, a search for Austin will return results in Hays, Travis and Williamson counties.

Individual Facility Pages

The individual provider page has 2 sections that you can review by clicking on the tab that you are interested in.

General
Ownership Information

This shows who the contracted entity is and if they are a non-profit or for-profit organization.

Services

This shows the particular services available through this provider.

Certification Requirements

HHSC reviews certification requirements for each provider annually. Certification principles are the minimum level of compliance that providers must adhere to to be a service provider.

The results show when the last certification review was conducted. The results show the certification principles surveyed and compares how many principles this provider was deficient in compared to the state average. This section also lists the principles of non-compliance and the date of the citation.

If the provider has no violations, the results only show that there is no certification review data for this provider.

Right to Appeal

A provider cited for non-compliance has a right to appeal. If the appeal is successful, the deficiency is amended or removed from the provider's record. Therefore, the investigation rating may improve as the result of such a reversal.

Need Long-term Care Services?

Visit Your Texas Benefits or call 1-855-937-2372 to find long-term care services in a specific area.

Note: The LTC Provider Search does not reflect recommendations of any specific provider by Texas Health and Human Services. It is simply a tool that you can use to help you make a selection. Because the LTC Provider Search shows information from a limited time period, and is updated only once each month, it may not include some events that are either older or more recent.

Top of Page