After HHSC completes a survey, HHSC sends the official, written notification of the survey findings to the HCSSA, including a statement of deficiencies and/or violations, a statement regarding the HCSSA's opportunity for an Informal Dispute Resolution (IDR), and instructions for requesting an IDR.

A HCSSA must submit a plan of correction in response to an official written notification of survey findings that declares a deficiency or violation, even if the agency disagrees with the survey findings.

If a HCSSA disagrees with the survey findings, the agency may request an IDR and submit additional written information to refute a deficiency or violation to demonstrate compliance in an informal setting. A HCSSA may contact the regional HCSSA program manager prior to submitting a request for an IDR, if needed, to discuss the official written statement of deficiencies or violations received.

See Provider Letter 16-42 for further information.