The PoC should involve:

• proactive processes or actions on the part of the agency to identify the system failure;
• concise information on the interventions and actions the agency will develop/revise to address the identified issue
• an ongoing system to evaluate the effectiveness or progress of implemented systems;
• a person who will be responsible for the system/actions; and
• a person who will be responsible for evaluating the effectivenessof the implemented systems.