Differentiating Between Types of Deficiencies
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You might investigate the reason for the 24-minute delay from when the food was ready to eat to the time dinner was served.
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You might also investigate whether the food was actually cold.
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Things to Consider |
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Is there a pattern of meals being delayed at this time of day? possible discrete problem
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Are meals delayed at other times during the day? possible systemic problem
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Was this an isolated situation caused by unusual circumstances? possible discrete problem
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If there is a pattern of delayed meals, you may ask how could present systems be modified or new systems be implemented to correct the problem. |