Informal Dispute Resolution


If the facility chooses to refute deficiencies/violations, it can request an Informal Dispute Resolution (IDR). 


A refutation submitted on the statement of deficiencies/violations is not an acceptable PoC.


The facility is still required to submit an acceptable PoC, even if requesting an IDR.


If the facility is contesting deficiencies/violations and is considering whether to delay sending in the PoC until the dispute is resolved, the facility is taking a risk because:

  • enforcement process will continue even without an acceptable PoC; and
  • actions such as vendor hold and/or enforcement may be recommended for failing to submit an acceptable PoC within specified time frames