#10 [TIED]: Coordination of Services: 42 CFR 418.56(e)(5), TAG 0558

The hospice failed to develop and maintain a system of communication and integration, in accordance with the hospice's own policies and procedures, to provide for an ongoing sharing of information with other non-hospice healthcare providers furnishing services unrelated to the terminal illness and related conditions.

The hospice failed to maintain an open dialogue with the Personal Assistance Services agency servicing the client, resulting in the duplication of services such as bathing, toileting, and transfer.