#10 [TIED]: Counseling Services: 42 CFR 418.64(d)(1), TAG 0596

The hospice failed to ensure that counseling services include bereavement counseling.   The hospice did not have an organized program for the provision of bereavement services furnished under the supervision of a qualified professional with experience or education in grief or loss counseling.   The hospice did not make bereavement services available to the family and other individuals in the bereavement plan of care up to 1 year following the death of the patient. The hospice did not extend bereavement counseling residents of a SNF/NF or ICF/IID when appropriate and identified in the bereavement plan of care.   The hospice did not ensure that bereavement services reflect the needs of the bereaved.

The hospice failed to ensure the bereavement services were provided under the supervision of a qualified professional when the administrator, who did not have the proper credentials, signed off as the bereavement coordinator during the IDT meeting.