#1: Plan of Care: 42 CFR 418.56(b), TAG 0543

The hospice failed to ensure all hospice care and services furnished to patients and their families followed an individualized written plan of care established by the hospice interdisciplinary group (IDG) in collaboration with the attending physician (if any), the patient or representative, and the primary caregiver in accordance with the patient's needs if any of them so desire.

The hospice failed to ensure that chaplain services were provided to 6 of 10 patients and their families, as ordered in the plan of care.