Long-Term Care Ombudsman Directory
AAA of Alamo
210-362-5209 800-252-2412
Fax: 866-332-3252
2700 NE Loop 410
Suite 101
San Antonio, TX 78217
Heather Armstrong, Managing Local Ombudsman: harmstrong@aacog.com
Counties served: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, and Wilson
AAA of Ark-Tex
903-255-3507 800-372-4464 option 2
Fax: 903-255-3590
4808 Elizabeth Street
Texarkana, TX 75503
Kim Palmore, Managing Local Ombudsman: kpalmore@atcog.org
Counties served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, and Titus
AAA of Bexar County
210-362-5236 800-252-2412
Fax: 210-225-5937
2700 NE Loop 410
Suite 101
San Antonio, TX 78217
Cindy Boyum, Managing Local Ombudsman: cboyum@aacog.com
County served: Bexar
AAA of Brazos Valley
979-595-2806 option 3 800-994-4000 option 3
Fax: 979-595-2810
3991 East 29th Street
Bryan, TX 77802
Angela Allison, Managing Local Ombudsman: angela.allison@bvcog.org
Counties served: Brazos, Burleson, Grimes, Leon, Madison, Robertson, and Washington
AAA of the Capital Area
512-916-6052 888-622-9111 option 3
Fax: 512-916-6042
6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744
Tracey Cummings, Managing Local Ombudsman: tcummings@capcog.org
Counties served: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson
AAA of Central Texas
254-770-2368 800-252-2412
Fax: 254-770-2398
2180 North Main Street
Belton, TX 76513
Dorneth Browne-Jackson, Managing Local Ombudsman: dorneth.browne@ctcog.org
Counties served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills, and San Saba
AAA of Coastal Bend
361-232-5146 800-252-2412
Fax: 361-883-5749
2910 Leopard Street
Corpus Christi, TX 78408
Nelda Barrera, Managing Local Ombudsman: nelda@cbcogaaa.org
Counties served: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, Nueces, Refugio, and San Patricio
AAA of Concho Valley
325-223-5704 ext. 241 877-944-9666 option 3
Fax: 325-223-8233
5430 Link Road
San Angelo, TX 76904
Wes Morrison, Managing Local Ombudsman: wes.morrison@cvcog.org
Counties served: Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Schleicher, Sterling, Sutton, and Tom Green
The Senior Source
214-823-5700 option 4 866-823-5700 option 4
Fax: 214-602-6141
3910 Harry Hines Boulevard
Dallas, TX 75219
Suzanna Sulfstede, Managing Local Ombudsman: ssulfstede@theseniorsource.org
County served: Dallas
AAA of Deep East Texas
936-634-2247 ext. 5326 800-256-6848 ext. 5326
Fax: 409-384-6177
1405 Kurth Drive
Lufkin, TX 75904
Tonya Jackson, Managing Local Ombudsman: tjackson@detcog.org
Counties served: Angelina, Houston, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, and Tyler
AAA of East Texas
903-218-6503 888-566-2837
Fax: 903-984-4482
3800 Stone Road
Kilgore, TX 75662
Valerie Rushing, Managing Local Ombudsman: valerie.rushing@etcog.org
Counties served: Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panola, Rains, Rusk, Smith, Upshur, Van Zandt, and Wood
AAA of Golden Crescent
361-578-1587 ext. 217 800-252-2412
Fax: 361-578-8865
1908 North Laurent
Suite 600, Box 103
Victoria, TX 77901
Christina Guajardo, Managing Local Ombudsman: christinag@gcrpc.org
Counties served: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, and Victoria
Center on Aging,
Cizik School of Nursing at UTHealth
713-500-9931 800-296-2606
Fax: 713-500-0256
6901 Bertner Avenue
Suite 624
Houston, TX 77030-3091
Greg Shelley, Managing Local Ombudsman: gregory.k.shelley@uth.tmc.edu
County served: Harris
AAA of Heart of Texas
254-292-1851 800-252-2412
Fax: 254-756-0102
1514 South New Road
Waco, TX 76711
Ursula Johnson, Managing Local Ombudsman: ursula.johnson@hot.cog.tx.us
Counties served: Bosque, Falls, Freestone, Hill, Limestone, and McLennan
AAA of Houston-Galveston
713-993-2455 888-926-1192
Fax: 713-993-2447
3555 Timmons Lane
Suite 120
Houston, TX 77027-6468
Apollonia Sullivan, Managing Local Ombudsman: apollonia.sullivan@h-gac.com
Counties served: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller, and Wharton
AAA of Lower Rio Grande Valley
956-682-3481 ext. 403 800-365-6131 ext. 403
Fax: 956-440-8678
301 W. Railroad Street
Building D
Weslaco, TX 78596
Zulma Martinez, Managing Local Ombudsman: zmartinez@lrgvdc.org
Counties served: Cameron, Hidalgo, and Willacy
AAA of Middle Rio Grande
830-757-6122 800-252-2412
Fax: 830-876-3168
1200 Ferry Street
Eagle Pass, TX 78852
Elizabeth Martinez, Managing Local Ombudsman: elizabeth.martinez@mrgdc.org
Counties served: Dimmit, Edwards, Kinney, LaSalle, Maverick, Real, Uvalde, Val Verde, and Zavala
AAA of North Central Texas
817-695-9196 800-272-3921
Fax: 940-222-4815
616 Six Flags Drive
Arlington, TX 76011
Tina Rider, Managing Local Ombudsman: trider@nctcog.org
Counties served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, and Wise
AAA of North Texas
940-322-5281 ext. 107 800-460-2226 ext. 107
Fax: 940-322-6743
4309 Jacksboro Highway
Suite 200
Wichita Falls, TX 76302
Shirley Cromartie, Managing Local Ombudsman: scromartie@nortexrpc.org
Counties served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, and Young
AAA of Panhandle
806-350-7148 option 1 800-252-2412
Fax: 806-350-7909
415 Southwest 8th Avenue
Amarillo, TX 79101
Dana Hoyler, Managing Local Ombudsman: dhoyler@theprpc.org
Counties served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, and Wheeler
AAA of Permian Basin
432-262-4906 800-491-4636 ext. 306
Fax: 432-567-1021
2910 LaForce Boulevard
Midland, TX 79711
Carolyn Torres, Managing Local Ombudsman: ctorres@aaapb.com
Counties served: Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward, and Winkler
AAA of Rio Grande
915-533-0998 ext. 124 800-333-7082 ext. 124
Fax: 915-544-5402
8037 Lockheed
Suite 100
El Paso, TX 79925
Jorge Soto, Managing Local Ombudsman: jorges@riocog.org
Counties served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, and Presidio
AAA of South East Texas
409-899-8444 ext. 6253 800-395-5465 option 2
Fax: 409-347-0138
2210 Eastex Freeway
Beaumont, TX 77703
Nancy Kendall, Managing Local Ombudsman: nkendall@setrpc.org
Counties served: Hardin, Jasper, Jefferson, and Orange
LIFE, Inc.
806-642-0450 800-252-2412
Fax: 806-642-0450
8240 Boston Avenue
Lubbock, TX 79423
Lisa Hendricks, Managing Local Ombudsman: lisa.hendricks@liferun.org
Counties served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry, and Yoakum
AAA of South Texas
956-281-0279 800-292-5426 option 2
Fax: 956-722-2670
1002 Dicky Lane
Laredo, TX 78043
Erica Sierra, Managing Local Ombudsman: esierra@stdc.cog.tx.us
Counties served: Jim Hogg, Starr, Webb, and Zapata
United Way of Tarrant County
817-258-8102 800-252-2412
Fax: 817-258-8199
201 North Rupert Street
Suite 107
Fort Worth, TX 76107
Tiffany McLennan, Managing Local Ombudsman: tiffany.mclennan@unitedwaytarrant.org
County served: Tarrant
AAA of Texoma
903-813-3505 option 4 800-677-8264 ext. 3578
Fax: 903-813-3515
1117 Gallagher Drive
Suite 350
Sherman, TX 75090
Hope Whitson, Managing Local Ombudsman: hwhitson@texoma.cog.tx.us
Counties served: Cooke, Fannin, and Grayson
AAA of West Central Texas
325-672-8544 option 2 800-252-2412
Fax: 325-675-5214
3702 Loop 322
Abilene, TX 79602
Carrie Wood, Managing Local Ombudsman: cwood@westcentraltexas.org
Counties served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, and Throckmorton
State Long-Term Care Ombudsman
4601 Guadalupe Street
Austin, TX 78751
512-438-4265
800-252-2412
Fax: 512-438-3233
Patty Ducayet, State Long-Term Care Ombudsman; patricia.ducayet@hhs.texas.gov
Alexa Schoeman, Deputy State Ombudsman; alexa.schoeman@hhs.texas.gov
Sara Kimber, Nursing Home Policy Specialist; sara.kimber@hhs.texas.gov
Erica Nunn, Assisted Living Ombudsman; erica.nunn@hhs.texas.gov
Pat Borgfeldt, Ombudsman Developer; pat.borgfeldt@hhs.texas.gov
Jeni Broz, Ombudsman Specialist; jeni.broz@hhs.texas.gov
Christy Alvarado, Quality Assurance Ombudsman; christy.alvarado@hhs.texas.gov
Tara Strain, Discharge Rights Ombudsman; tara.strain@hhs.texas.gov
Jo Kucera, Office Manager, jo.kucera@hhs.texas.gov