Procurement and Contract Services

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Open Enrollment Opportunity

Agency: Health and Human Services Commission (HHSC)
Procurement Number: HHS0008368
Procurement Name: Independent Review Organization Services
Program Name: Medicaid and CHIP Services
Release Date: July 5, 2020
Closing Date: August 31, 2022 5:00 P.M. Central Time

Executive Summary

The Health and Human Services Commission (HHSC) seeks to contract with one or more
Independent Review Organizations (IROs) to conduct external medical reviews (EMRs) for:

1) Texas Medicaid managed care organization (MCO) or dental maintenance organization (DMO) benefit denials or
reductions that are appealed by Medicaid members or their authorized representatives and subsequently are requested
for review by a contracted IRO; and

2) eligibility decisions made by HHSC for a Medicaid program in which eligibility is based on a Medicaid applicant or
recipient’s medical or functional need.

Initially, a contracted IRO will be responsible for reviewing eligibility decisions related to the denial of medical necessity
Medically Dependent Children Program (MDCP) and STAR+PLUS Home and Community Based Services (HCBS)
program. Eventually, other 1915 (c) waivers administered by HHSC will be phased into the program.

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